• ARE WE ABLE TO SHIP TO YOU?
  Recent changes to federal law have presented us with new logistical challenges. The PACT Act has made it more difficult to ship vape products to customer’s homes. FedEx, UPS and other major carriers have all prohibited the shipment of vape products. In addition, as of October 21, 2021, USPS has also prohibited the shipment of vape products throughout their network.

We are working with our logistics partners to ensure that we can service all of our U.S. customers. If your zip code is among those that we cannot currently service, we apologize for this inconvenience. However, if you provide us with your email address, in the form above, we will let you know when your zip code is available for delivery.

Our goal, and our commitment to you, is to provide you with reliable and competitively priced shipping options for all of your vape product needs. Thank you for your patience while we work on these solutions.

• FREQUENTLY ASKED QUESTIONS
  Why can’t you ship to me?

The government has made it illegal to ship vape products using USPS, which was our primary method for shipping. We are working with alternative carriers to get your orders delivered. However, at this time, these carriers may not service every zip code in the U.S. We are working diligently to attain full U.S. zip code coverage.

• What are my shipment options now?

We are working with other carriers to get as much coverage as possible.

• If you can ship to me, how will this affect my orders?

It will take longer for you to receive your orders.

• If you cannot currently ship to me, how long before you will be able to service my zip code?

While we cannot currently provide any estimates, we are working on adding additional zip codes daily.

• Free Shipping:

We currently offer FREE domestic shipping option on all orders within the California selective counties and for other cities for qualifying* product orders of $100 or, excluding any applicable excise taxes or sales taxes.

Free shipping offer does not apply to international orders shipping outside of the United States, Hawaii, Alaska and in certain jurisdictions where prohibited.

In regards to our free shipping option, there are no guarantees on the timeline of the shipment, however, most orders dispatch within 1-3 business days.

• Order Processing:

In most cases, all orders will ship within 1-3 business days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.

We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.

• Delivery Times:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.

It may take an average of 5-14 business days for the delivery of your order, depending on your specific location.

• State Laws:

We currently do not ship to the following states due to current state regulations:

Arkansas
Utah
Vermont
Nevada
Georgia
Maine
Alabama
South Dakota
APO/FPO/DPO Addresses
We currently do not ship to the following cities due to current regulations:

Chicago
San Francisco
We currently do not ship to the following zip codes due to current regulations:

Aspen, CO: 81611, 81612
Boulder, CO: 80301, 80302, 80303, 80304, 80305, 80306, 80307, 80309, 80310, 80314
Carbondale, CO: 81623
Crested Butte, CO: 81224
Eagle County, CO: 81620, 81621, 81620, 80423, 80426, 81632, 81637, 81631, 81657, 81632, 81645, 81637, 80463, 81645, 81649, 81621, 81637, 81657, 81658, 81655
Glenwood Springs, CO: 81601, 81602
New Castle, CO: 81647
Pitkin County, CO: 81611, 81612, 81615, 81654, 81210, 81656
Summit County, CO: 80424, 80435, 80443, 80497, 80498
Vail, CO: 81657, 81658

• Shipping Rates:

All shipping methods and rates are listed when you place your order at check out.

In the event that you receive the message, “No shipping rates available for your area”,
this means that we currently do not ship to the address or location that you have provided.
If this is an international order and you are receiving this message, there may be restrictions on sending products to your country.
Please contact our Customer Support Team for additional information.

• Back Orders:

In the unlikely event that a product in your order becomes unavailable,
we will attempt to contact you for a an alternative replacement item,
or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.

• International Orders:

International shipping delivery times are not guaranteed.Call us before making any purchase.
Due to the large number of international shipping locations, we cannot provide estimates on delivery times.

In the event that your international order is returned to us by customs,
we will notify you of the status and may attempt to reship your order,
or may at our discretion cancel the order and refund your purchase.

• Modification/Cancellation of Orders:

Unfortunately, we cannot accommodate any modifications or cancellations of orders once your order has been placed.

• Damaged Or Missing Products/Order:

In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc.,
please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem.

If you have any questions, please contact us at e_smokeshop@gmail.com